QWhat shipping methods are available?
We offer express shipping (FedEx, DHL, TNT, etc.), air freight, and ocean shipping. The shipping cost depends on the selected shipping method, the actual product weight, volume, and the delivery destination address.
QWhat payment methods do you accept?
We accept multiple payment methods including T/T, Visa Card, Western Union, MoneyGram, and Secure Payment (Escrow).
QCan we print our brand or logo on the products?
Yes, we offer full OEM/ODM manufacturing services in China and can customize branding and logos according to your requirements.
QWhy might there be slight differences between photos and the physical product?
Due to variations in lighting, monitor settings, and production batch materials, minor cosmetic variances may occur. Product images serve as references, and actual items prevail. Inquiries can be clarified prior to ordering.
QWhat fire ratings and certifications do the windows support?
Our fire windows can provide fire resistance ratings ranging from 0.5 hours, 1 hour, 1.5 hours, up to 2 hours, covering both thermal insulation and non-thermal insulation performance standards.
QWhat after-sales and installation services do you provide?
We provide comprehensive support including onsite inspection, online technical support, onsite operational training, and onsite installation guidance to ensure full performance compliance.